Some Survey Results not Showing up

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Hi

I’ve been told by some of my clients that they had filled out my Beautiful Christmas magazine survey but their results aren’t being displayed. Is there somewhere else I should be checking?

Alison Nesbitt asked
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    Thanks – I did that but the CVS file just shows the 3 responses that were there originally

     

    Alison Nesbitt answered
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      The best way to check would be to export the responses as an CVS file and then use Excel to do a quick analysis.  The export file includes dates, times, geo location info, IP addresses, and also indicates whether a response was partial or completed.

      This analysis might show responses that your reports are missing.  You can then check your report filtering and other settings to diagnose the discrepancy.

      Jim Wetherill answered
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