Some Answers Not Showing in Individual Response


Two questions that have been on the survey for several years have suddenly stopped showing their question and answers on the Individual Response screen and on the PDF. The problem also now exits on past resonses. One question is Check Boxes, the other is a Custom Table.

The Customize feature has these questions selected to show, as it always has. I have cleared and re-selected the boxes with no change.

The question and answers DO show when I choose Edit for the question and on the Excel downloads. They do still exist on the survey itself.

I need it to show answers on screen and especially on the PDF, for sharing in hard copy.

Thanks, Jonathan

Dominic Sharpe answered

    Thanks for posting on the Community user forum!

    It sounds like you have tried everything that I would have suggested (specifically resting the customize options and re-selecting them).

    Since other users on this user forum cannot access your account, it’s difficult to determine what the issue might be.

    I suggest reaching out to SurveyGizmo Support as they will be able to access your account and troubleshoot directly. SG support can be reached via the options described here:

    Hope this helps!

    Dominic Sharpe answered


      Question stats

      • Active
      • Views2323 times
      • Answers1 answer
      • Followers1 follower