“Only send scheduled report if there is new data” Checked but still sent report with no data

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I have a weekly export set to run on Mondays and have the “Only send scheduled report if there is new data” box checked. I do have a filter to only show responses collected in the last 7 days. There was no new data this past week, but the report was still emailed this morning, with the filed headers and no data. Any ideas what the issue may be? Thanks!

 

 

oochoa answered
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    Thanks, will try that and if it continues will contact support.

    oochoa answered
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      I have not personally run into this issue – I would recommend re-saving your settings for the export (perhaps this will re-configure everything). If the issue happens again (or if you want this further investigated) you might consider reaching out to SurveyGizmo support:

      https://help.surveygizmo.com/help/surveygizmo-support-hours

      Cheers!

      Dominic Sharpe answered
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