Schedule and data refreshing on the FTP server

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Hello,

 

I can’t find information about how to schedule file sending on the FTP server and if those files are refreshed automatically. I would be very grateful for information in this topic. 1. How to set schedule to send files to the FTP server? 2. If those files are automatically refreshed before sending to the FTP?

 

Best regards,

Jim W (Moderator) answered
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    EXPORTS are not refreshed to show the latest responses until the user requests that action.

    If you use the SHARE > SCHEDULED DELIVERY option, the export is refreshed at the moment the email is generated.  

    The documentation is unclear as to if/when there is a refresh during an FTP FILE TRANSFER. It would be easy to perform a few tests to determine if the refresh happens when the file transfer occurs, or you could contact SurveyGizmo Support for more information.

    Jim W (Moderator) answered
      0

      Good morning,

       

      Thank you very much for your answer, I found this documentation before, but I can’t find information when the files are saved. If they are saved after each new answer or every so often?

       

      Best regards,

      Joanna Gredzinsk answered
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        Good morning,

        There is a section in the SurveyGizmo documentation that covers this topic – https://help.surveygizmo.com/help/ftp

        There is nothing in this article that talks about when the file is refreshed.  I know that an export that is scheduled for email delivery is refreshed before being sent (https://help.surveygizmo.com/help/share-email-and-schedule-an-export#email-your-export).  You could do a couple of test for yourself to see if/when the refresh takes place, or you could contact SurveyGizmo support.

        Good luck.

        Jim W (Moderator) answered
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