Says “Chart Loading” but it doesn’t load…ever


I sent a report link to a client.  It said “Chart Loading” when he tried to download the chart.  Nothing happened.  It didn’t download.  I tried it, too.  Got the same result…nothing.

Here is the link:  link removed for security by Community Moderator

Dominic Sharpe answered

    You may consider reaching out to SurveyGizmo support (if you have not already) – here in the Community forum, other users like yourself will not have access to directly troubleshoot your survey.

    SG support can be reached via live chat or email.

    As a troubleshooting setup, I recommend creating a new report with the same settings to see if that addresses the report issue that you are seeing.

    I hope this helps!

    Dominic Sharpe answered


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