Save and continue link takes you to static page

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webquery90 12 Rep. 01 Aug, 2017

Hi,

I’ve been testing the save and continue functionality of a survey, put in my email address, located the email in my spam folder, but when I click the link, it takes me back to the literal page that I was on i.e. page 2, with just the questions to be completed, but no save buttons, or buttons of any kind. Is this right? And then how do I get my respondents to be able to complete page 3, 4,….7 etc etc?

Thanks

Sarah

Jim W (Moderator) answered 01 Aug, 2017

3 answers

score 0 · Answer 1 · 2017-08-01T12:29:22+00:00

Hi Sarah,

The SAVE AND CONTINUE function is supposed to bring you back to the page from which it was triggered.

Can you please clarify – are you saying that when you link back to your survey, there are no navigation buttons (NEXT, BACK) at the bottom of the page?

score 0 · Answer 2 · 2017-08-01T19:46:37+00:00

Hi Sarah,

I am glad to hear that everything is fine now. I am not sure what would cause this to happen. There is a chance that another SurveyGizmo user here on the Community Forum may have experienced a similar problem and can help you, but SurveyGizmo Support should be able to give you an authoritative answer.

score 0 · Answer 3 · 2017-08-01T14:04:04+00:00

Hi,

I’ve attached a screenshot to show what is coming back. I’ve resent myself the link and it seems fine, but wondered what would cause this response?

Thanks, Sarah

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