Save and continue issues (e-mails not sent)



I am having problems with the ‘Save and continue’ function of a survey. Although¬†the function is displayed, users are not receiving the e-mail. I tested it myself. I also checked the reports and the ‘URL variable: snc’, which should indicate whether the user saved his/her e-mail, but it happened to be empty.

In another survey I have with the same account it works properly.



Dominic Sharpe answered

    Are you using an Email Campaign or the Save & Continue setting under Advanced > Response Settings?


    You mentioned you have tested yourself – have you checked to see if the emails are ending up in your junk/spam folder?

    Another suggestion would be to test the feature with another email address.

    I hope this gives you some suggestions for troubleshooting!


    Dominic Sharpe answered


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