Return to Survey (Email Campaign


I want respondents to return to the survey and complete at a later time. The tips say that the email campaign option will allow that to happen, but when I test the link and try to return, it does not save the data and requires me to start from the beginning. How do I get it to save for later completion?

Dyron Jolly247193 answered

    The default settings of an Email Campaign will allow respondents to return to the survey and complete it at a later time.

    What you are seeing is probably related to using the test send. When you do a test send in an email campaign, the link generated cannot mimic the exact save and continue functionality of the live send (the test send does not go to a real contact).

    The best way to really test things out is to copy the campaign and add yourself as a real contact. When you send the copied campaign to yourself, you will be able to see the actual save & continue functionality the same way that you respondents would.

    Hope this helps!

    Dominic Sharpe answered

      Thanks Dominic. I will do it this way and let you know how it turned out for me.

      Dyron Jolly247193 answered


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