For a tracking study I occasionally get different results showing in the online report for a month compared to what I get from the data when calculating it in a different software. The differences are not large, but are noticeable. For consistency I am using date submitted for my calculations. My guess is that despite my date and time setting being set for Sydney (Australia) a different time and date are being used. tests show the data file has the correct date and time.
@seanmcnallly380846 : I’m sorry to hear about the trouble you are seeing in reporting! Please reach out to our support team so that they can investigate and report to our development team if necessary!
SurveyGizmo Customer Experience Team