Resending to a specific person | not showing outcome


When sending a ‘resend’ on specific people sometimes the action is automatically shown as having been resent, but on others nothing happened.  I made a second attempt and nothing happened on a couple of contacts where this occurred.  Is there a reason why some would show and others not?  Looking at the email address shows those with a particular email address had the automatic message.   Is there a time delay or ‘no show’ for some email providers?   

seanmcnally380846 answered

    Have you seen any patterns across the emails where the status does not show up? Are they all on a specific domain or perhaps in a specific location (same company)?

    The ones that don’t show up right away – do they show up eventually?

    I haven’t personally encountered this but am wondering if there are any patterns.

    Dominic Sharpe answered

      When it shows as resend it is to one specific email provider.  The others cover a broad range of email addresses.  So far the other email addresses are not showing any resend.  When I look at the campaign history, the ones that did not show a resend are still not showing they were actually resent.  Unfortunately I’ve not got responses from the resend (showing) group so I don’t know it the non-showing group was sent.

      This is the first time I’ve used the individual resend feature, so I’ve no base line expectations beyond seeing it being resent.


      seanmcnally380846 answered


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