When sending a ‘resend’ on specific people sometimes the action is automatically shown as having been resent, but on others nothing happened. I made a second attempt and nothing happened on a couple of contacts where this occurred. Is there a reason why some would show and others not? Looking at the email address shows those with a particular email address had the automatic message. Is there a time delay or ‘no show’ for some email providers?
Have you seen any patterns across the emails where the status does not show up? Are they all on a specific domain or perhaps in a specific location (same company)?
The ones that don’t show up right away – do they show up eventually?
I haven’t personally encountered this but am wondering if there are any patterns.
When it shows as resend it is to one specific email provider. The others cover a broad range of email addresses. So far the other email addresses are not showing any resend. When I look at the campaign history, the ones that did not show a resend are still not showing they were actually resent. Unfortunately I’ve not got responses from the resend (showing) group so I don’t know it the non-showing group was sent.
This is the first time I’ve used the individual resend feature, so I’ve no base line expectations beyond seeing it being resent.