The HTML reports don´t show all sections. This applies to the first 2 – 3 sections. The are just text sections with intruductory text and some lists with facts (e.g. reporting date). When I refresh the view, the sections show momentarily and then disappear.
Also, when I try to add a new section with an image, nothing is inserted.
Please, let me know if this is a known problem.
The report in question has an introduction with 20-30 lines of plain text. It is a standard html report generated by SG. This section shows a second before it disappears. The report is useless without the introduction. What can be wrong? A bug in the application?
I am having this issue too. It just started this month. In Standard Reports, new and old, if the first field in the report is a Text/Image field type it is appearing for a brief second and then disappearing. Is is “there” if you download the PDF and you can make it appear if you use the bulk editor to drag it down underneath a Radio Button or other type of question, but it will not show up in the standard report when viewing it online or editing it.
I’m sorry to hear about the trouble you are having with your report. I will reach out to you via email to gather more info so that we can get this sorted!
SurveyGizmo Customer Experience Team
Thanks. I have used the insert text function. It worked fine for months, but now the text vanishes after a fraction of a second.
If I try and add another text section, same thing happens. It does not accept new text sections anymore.
Could it be something wrong with the report generator?
It is not a bug. The online reports are database queries that are presented in graphic format. Since the text element in your survey does not have any response data to show, it is processed and then ignored during the query process.
You can, however, manually add the text to your report. There is an INSERT button above each of the question elements on the report. If you hover over the INSERT button and select the TEXT OR IMAGE option, you can past the text from your survey into the report. See the SurveyGizmo documentation for details – https://help.surveygizmo.com/help/standard-report#using-the-hover-insert-tool