Report sections don´t show

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The HTML reports don´t show all sections. This applies to the first 2 – 3 sections. The are just text sections with intruductory text and some lists with facts (e.g. reporting date). When I refresh the view, the sections show momentarily and then disappear.

 

Also, when I try to add a new section with an image, nothing is inserted.

 

Please, let me know if this is a known problem. 

Scott Formica283707 answered
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    Thanks for posting to SurveyGizmo Community Forum.  The other SurveyGizmo users on the forum will be able to provide you with better guidance if you can clarify a few things.

    The HTML reports that you refer to – are these the Standard Reports that SurveyGizmo creates?  Your fellow SurveyGizmo users cannot see the sections that you refer to, so an explanation of what these sections are would be helpful.  What view are  you refreshing?

    Your fellow SurveyGizmo users are happy to share the knowledge and experience – just provide us with some additional information and we will be happy to help.

     

    Jim W (Moderator) edited answer
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      I am having this issue too.  It just started this month.  In Standard Reports, new and old, if the first field in the report is a Text/Image field type it is appearing for a brief second and then disappearing.  Is is “there” if you download the PDF and you can make it appear if you use the bulk editor to drag it down underneath a Radio Button or other type of question, but it will not show up in the standard report when viewing it online or editing it. 

      Admin - SurveyGizmo commented
        • Hi Scott,

          Thank you for posting on the SurveyGizmo Community forum. My apologies for the trouble with your reports!

          I will open a Support ticket on your behalf so that we can gather additional information and look into this issue!

          You should see an email from our team shortly.

          Best regards,

          David Domagalski
          Documentation Specialist | Customer Experience
          SurveyGizmo | http://surveygizmo.com

        0

        Hi there!

        I’m sorry to hear about the trouble you are having with your report. I will reach out to you via email to gather more info so that we can get this sorted!

        Bri Hillmer
        Documentation Coordinator
        SurveyGizmo Customer Experience Team

        Community Admin answered
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          Thanks. I have used the insert text function. It worked fine for months, but now the text vanishes after a fraction of a second.

          If I try and add another text section, same thing happens. It does not accept new text sections anymore.

          Could it be something wrong with the report generator?

          Jim W (Moderator) commented
            • I have never experienced this type of behavior, so I am flagging your posting for the attention of SurveyGizmo Support.

            0

            It is not a bug.  The online reports are database queries that are presented in graphic format.  Since the text element in your survey does not have any response data to show, it is processed and then ignored during the query process.

            You can, however, manually add the text to your report.  There is an INSERT button above each of the question elements on the report.  If you hover over the INSERT button and select the TEXT OR IMAGE option, you can past the text from your survey into the report.  See the SurveyGizmo documentation for details – https://help.surveygizmo.com/help/standard-report#using-the-hover-insert-tool

            Jim W (Moderator) answered
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