How can I change a project to accept more registrations after it already closed. I tried changing the project date, but they can’t log on.
Hi there. Sounds like two things maybe happening. You are using a login password action, and they are only allowed to use their password only once, or your link is closed. I found a login password action document: http://help.surveygizmo.com/help/article/link/login-password-action that walks you through creating new passwords for folks to use to login again.
You can reopen your link in a couple of different places. One place is via the Share tab under Customize link, and make sure the link is labeled as Open. The other place is under Advanced and General in your project. Just make sure there is no data in the Close Project option. Not sure if this is helpful, but I hope it can get you on the right track!