Ranking grid question won’t proceed with minimum answers on mobile devices


We have a required ranking grid question with a minimum of 1 answer, maximum 3. The question works fine on laptops but when viewed on mobile devices you cannot proceed with selecting 3 answers. This is the same for all our ranking grid questions. I have been advised by SG to change the question to not be required so it will proceed but I don’t understand why I need to do that when it works perfectly on the laptop. I have cleared cache and tried using different phones. I have added a completely new ranking grid question with the same logic and validation – same issue. The question needs to be required. I currently have a ticked logged and am waiting for a response but any help with this would be much appreciated. 

Community Admin answered

    @barrygribben : What you describe sounds like a bug. I’ll reach out to you via email to gather more details. You should receive an email shortly.

    Bri Hillmer

    Documentation Coordinator
    SurveyGizmo Customer Experience Team

    Community Admin answered


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