On my survey, there is one question that isn’t coming up in the survey results when I export. Before the switch to a free account last week, I could get the results for that question, but now they aren’t on the Excel spreadsheet of results. Can anyone help?
Hmmm, interesting. One thing that I suggest trying is to delete your report and create a new one in its place. Perhaps that will kick-start the report into pulling all the questions.
That worked! THANK YOU Dominic!
Thanks for your reply Dominic!
The question is a textbox, and my other textbox questions are exporting fine.
What type of question is this?
It may be that the type of question that you are referring to is not available at the Free Plan – downgrading from a paid plan to a free plan does result in the deactivation of any features that were used previously and are not compatible.
Hopefully this helps in troubleshooting!