One question is missing from my survey results – where is it?

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On my survey, there is one question that isn’t coming up in the survey results when I export. Before the switch to a free account last week, I could get the results for that question, but now they aren’t on the Excel spreadsheet of results. Can anyone help?

jdobil answered
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    What type of question is this?

    It may be that the type of question that you are referring to is not available at the Free Plan – downgrading from a paid plan to a free plan does result in the deactivation of any features that were used previously and are not compatible.

    Hopefully this helps in troubleshooting!

    Dominic Sharpe answered
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      That worked! THANK YOU Dominic!

      jdobil answered
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        Hmmm, interesting. One thing that I suggest trying is to delete your report and create a new one in its place. Perhaps that will kick-start the report into pulling all the questions.

        Dominic Sharpe answered
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          Thanks for your reply Dominic!

          The question is a textbox, and my other textbox questions are exporting fine.

          jdobil answered
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