Problems with tablets

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Getting a survey to work well with tablets and mobile phones is confusing.  By default, survey pages are optimised to minimise scrolling on small screens.  But if the first page of a survey contains welcoming text, or a header image, no ‘Next’ buttons are shown.  So the survey cannot proceed. 

The only solution seems to be to switch off the small-screen optimising (using Style | Layout) then setting Mobile Interaction to ‘Not Mobile Optimised’.

For new users like me it wasn’t at all easy to figure this out.  Perhaps you could make it clearer.

Admin - SurveyGizmo answered
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    Thank you both for your notes!

    I have created a Support ticket so that our Support team can take a closer look at the issue!

    Best regards,

    David Domagalski
    Documentation Specialist | Customer Experience
    SurveyGizmo | http://surveygizmo.com

    Admin - SurveyGizmo answered
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      Interesting.  So far we’ve found that operating with ‘Not Mobile Optimised’ seems to work OK with tablets. 

      The problem with the optimised method is that with one object like an image (or just a few objects) at the top of the first page of a survey is enough to make the system break the page into smaller pieces, presumably to minimise scrolling on tablets.  This would be fine if there was a ‘Next’ button to proceed beyond the introductory object(s).  But no button is presented on a tablet.  So survey respondents cannot proceed.  They see an almost blank screen.

      With cellphones a next/back button pair is always presented.  But not with tablets.  This must surely be a fault with the SG logic.

      By the way, I’m using only simple, basic question types, no special CSS controls and no Javascript.

      Robert

      Jim W (Moderator) commented
        • I am curious about your statement that no NEXT button appears after the introductory objects. Are these text elements, or are you using the PAGE DESCRIPTION field?

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        Thanks for posting your observations to the Community Forum.  I have flagged your posting for SurveyGizmo’s Support’s attention so they can follow-up.

        Our team has developed a variety of CSS code and custom scripts to make surveys more mobile friendly.  This was a process of trial and error until we found what worked best for the differnt types of surveys we issue.  Basically, we never use the Page Description field for instructions – we found that separate text elements work better.  We use CSS code to hide graphic files when the survey is viewed on a mobile device (.sg-mobile-optimized img {display: none;}).  And we use JavaScript and CSS to modify the navigation controls (https://help.surveygizmo.com/help/change-arrows-to-text).

        I would not recommend switching the Mobile Interaction to “Not Mobile Optimized”.  I believe that, depending on the questions type within your survey, this may cause more problems than it solves.

        Jim W (Moderator) edited answer
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