Problems with the surveys



We’re having problems with our surveys. When people answer them, even though some questions are requiered, people leave them blank and it allows them to go to the next question. 

Also, sometimes the logic doesn’t work. For example, when they anwer yes, some questions are displayed. When they answer no, questions shouldn’t  be displayed. But in this case, when they choose no, the questions (the ones that should be answered if yes was chosen) are displayed and doesn’t let them move forward unless they answer them.

Lastly, I would like to know if there is any way to knowthe duration of the online surveys. 


Thank you!


Account type: Pro

Dominic Sharpe answered

    The first issues that you have described seem like they could be related to the browser that the respondents are using having Javascript disabled. Both question requirements and logic require Javascript to work properly.

    Are you able to confirm with respondents as to whether this might be the case on their browsers?

    Lastly, take a look at this article which describes capturing the time spent on a survey:

    I hope this helps!

    Dominic Sharpe answered


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