problems with survey

0

Hi,

in one of our surveys (Security – SERVIRED EMPRESAS 2016) some questions did not appear and thus were not answered in many cases… we checked the logic and was fine, the strange thing is that in some case the questions were displayed and in some cases did not.

also, now there are some errors that prevent from finishing the survey and we dont see any “error massage”,.. and can not finish the survey.

can you take a look into it?

thanks,

Eduardo

Lola Gill answered
    0
    Lola Gill 6.78K Rep.

    Have the respondents that have run into this mentioned what browsers they are using? Is Javascript enabled on these browsers? (if the respondents have Javascript disabled this would impact the functionality of the survey)

    You also mentioned that there are errors that are preventing you from finishing the survey – can you share what these errors are saying?

    Keep in mind that other users in the Community do not have access to your survey, so can only offer suggestions on their experience.

    Cheers

    Lola Gill answered
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