Private domain not working

0

I set up a new private domain as per the tutorial and the new domain (xblearn.myansa.co.uk) does point to the xblearn.sgizmo.com.but when the link is used ,it says “The requested URL /s3/noprofit was not found on this server.?”

“noprofit” is my survey name

any help most gratefully appreciated

IS answered
    0
    Lola Gill 6.78K Rep.

    You mentioned that your domain is pointed at xblearn.sgizmo.com but according to the tutorial:

    https://help.surveygizmo.com/help/set-up-a-private-domain

    it should be pointed at ‘privatedomain.sgizmo.com’. You should not be replacing the ‘privatedomain’ with the actual domain name, the privatedomain part should remain as so.

    Hope this helps!

    Lola Gill answered
      1
      IS 2.20K Rep.

      Asking because you have a .uk domain… Are you on the European server? If so you should be pointing to:

      privatedomain.surveygizmo.eu

      instead.

      Bfawuls commented
        • checked which server prior to creating links and domain , we are on the US server — thanks

        1

        I have tried that…. but just in case I have changed it back to privatedomain.sgizmo.com — need to wait a while now for it to populate—thanks

        Bfawuls answered
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