Private domain not working


I set up a new private domain as per the tutorial and the new domain ( does point to the when the link is used ,it says “The requested URL /s3/noprofit was not found on this server.?”

“noprofit” is my survey name

any help most gratefully appreciated

IS answered
    IS 2.21K Rep.

    Asking because you have a .uk domain… Are you on the European server? If so you should be pointing to:


    Bfawuls commented
      • checked which server prior to creating links and domain , we are on the US server — thanks


      I have tried that…. but just in case I have changed it back to — need to wait a while now for it to populate—thanks

      Bfawuls answered
        Lola Gill 6.99K Rep.

        You mentioned that your domain is pointed at but according to the tutorial:

        it should be pointed at ‘’. You should not be replacing the ‘privatedomain’ with the actual domain name, the privatedomain part should remain as so.

        Hope this helps!

        Lola Gill answered


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