Private Domain does not work


Good day,


I have read all your instructions about setting up private domain and followed them carefully. However, once i change ‘Default’ to “Private domain’ the link stops working and i keep on getting ‘This page is not available’ page.

Please melt me know what other changes should be applied, eg: 

Looking forward to receiving your soon reply!

Thank you,



Vilma Darulyte asked

    I would recommend that you make sure that your IT department has setup the CNAME DNS record correctly.  Our IT department has set up two private domains for us – both times they forgot a setting that would allow the link to work outside of our network.

    Jim W (Moderator) answered


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