Dropdown lists were updated prior to the start of a new e-mail campaign and this changed the responses to previously completed surveys.
How do we go about restoring the proper data – without going through hundreds of responses and individually correcting them?
Thank you Jim. The detailed response is appreciated.
Unless someone at SurveyGizmo can do some database magic, I am afraid that you are going to have to go through hundreds of responses and individually correct them. And even if they can restore the database to a previous state you will probably lose any responses that have been collected since the change. You should probably consider submitting a request to SurveyGizmo Support if you want to pursue this option – https://community.surveygizmo.com/email-a-support-hero/
When you create questions in a survey, you are also building an underlying database to collect the answers. If you change a question or its answer options, then the underlying database and the data it contains will be affected. Generally, it is not advisable to make any changes to a survey once it has gone live.
You can review the SurveyGizmo documentation for details – http://help.surveygizmo.com/help/article/link/make-survey-edits#editing-a-live-survey
If we are forced to make changes in answer options, we usually disable the existing question and then replace it with a new question. This preserves the existing responses and allows you to start collecting new responses to the question – http://help.surveygizmo.com/help/article/link/disable-questions