Previously Collected Responses Changed when Dropdown Lists Updated




Dropdown lists were updated prior to the start of a new e-mail campaign and this changed the responses to previously completed surveys.


How do we go about restoring the proper data – without going through hundreds of responses and individually correcting them?



Robert Knight asked

    Unless someone at SurveyGizmo can do some database magic, I am afraid that you are going to have to go through hundreds of responses and individually correct them. And even if they can restore the database to a previous state you will probably lose any responses that have been collected since the change. You should probably consider submitting a request to SurveyGizmo Support if you want to pursue this option –

    When you create questions in a survey, you are also building an underlying database to collect the answers.  If you change a question or its answer options, then the underlying database and the data it contains will be affected.  Generally, it is not advisable to make any changes to a survey once it has gone live.

    You can review the SurveyGizmo documentation for details –

    If we are forced to make changes in answer options, we usually disable the existing question and then replace it with a new question. This preserves the existing responses and allows you to start collecting new responses to the question –

    Jim Wetherill answered

      Thank you Jim. The detailed response is appreciated.

      Robert Knight answered


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