I asked my account admin to create email list with information regarding my respondents about email, first name and also several custom fields.
But when I try to use merge codes like [contact(“email”)] or [contact(“first name”)] in the question, there are empty places instead of definite values in running mode. What should I do with it? Also when I try to use merge code in email invitation (I use Email Campaign), I see these merge codes like [contact(“projectname1”)] instead of actual value. Please tell me how to solve this problem?
I think this article should help:
Since you are using Email Lists rather than uploading contacts directly to an email campaign, this will be a good reference for formatting the merge codes.
You will only see the actual value of the merge code in a ‘live send’. If you are doing a test send, the merge codes would not populate.
Hopefully this helps provide a little clarity!