Please help urgently

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I need help we are running really important data capturing and our responses are not collecting!!

Please contact me urgently

 

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warren edited question
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    Hi Jim, Thank you seems like the support team is offline currently…? 

     

    Jim W (Moderator) commented
      • Hi Warren,
        You are probably correct – they are not available 24/7.
        As another user, I can tell you that sometimes there is a significant time lag between the time a response is entered and the time that it appears in the response database. SurveyGizmo uses Amazon Web Services, and sometimes they decide to perform maintenance routines that slow down service. I don’t believe that any responses have ever been lost – they are just delayed.
        I have flagged your message for the attention of Support, so hopefully if anyone is there they will see the flag.

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      Hi Warren,

      I just received an email notification from SurveyGizmo Support that the response processing delay problem has been resolved.

      For future reference, you can always check the status page – http://surveygizmo.statuspage.io/ – to see if there are any known system problems.  This page has a link in the upper left corner that will allow you to signup to receive notifications online,

      Jim W (Moderator) edited answer
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        Hi Warren,

        You have posted your message on the Community Forum.  The forum consists of SurveyGizmo users who share the time and expertise with other users. 

        If you have an urgent need, I would advise you to contact SurveyGizmo Support for assistance.

        Jim W (Moderator) edited answer
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