[Solved] Payment can not be received


Hey guys,


I have a problem with the payment.


I have an open invoice for November – I updated my credit card credentials because we received a new credit card.


Unfortunately the payment is not accepted even though I receive an payment success message on the screen.


Could you please help me with tis issue?


Thanks a lot,


theresaschuhmann asked

    Best answer


    Hey Theresa,

    Are you still having troubles with the open invoice? If so, please give us a call at 1-800-609-6480 between 9-4 Mountain Time and select the Billing option in the phone tree. They’ll get you sorted out with any issues regarding payments.

    Be excellent to each other,
    Justin Crowe
    Survey Time Lord – Customer Support Hero

    J.Crowe - SurveyGizmo answered


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