I can’t pay for upgrade


Our company credit card was used to make our upgrade to “Basic”.

However, when we click on “Pay”, nothing happens but an automatic

download with an error file. We urgently need the upgrade.

(The credit card is a MasterCard and works)


Thank you.



Community Admin answered

    @matiasschubert : I will have someone in our Billing department reach out to you!

    Sorry for the trouble!

    The SurveyGizmo Team

    Community Admin answered


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