[Solved] Pausing billing

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Dear staff

We would like to put our account on hold. For that purpose, I have read your article about billing frequency, but before proceding I have got two more questions:

  1. Where can I find the “Pause Billing” button? I have checked both Account Summary and Billing sections, to no avail.
  2. If our billing cycle finishes every 13th and I cancel it right now (26th), will our data be available for the rest of the cycle? Or will we get a refund? If not, I guess the more advisable would be to pause billing on the 12th next month, am I right?

Thanks in advance

Pablo

consejoevaluacion389277 asked

    Best answer

    0

    Pablo –

    You can learn about cancelling or downgrading your account here.

    http://help.surveygizmo.com/help/article/link/cancel-account

    To answer your questions…

    1. Where can I find the “Pause Billing” button? I have checked both Account Summary and Billing sections, to no avail.

    a) There really isn’t a ‘pause billing’ option. You can either cancel your account (which will permanently remove any and all projects and data), or you can downgrade to the ‘Free’ version of your account which will limit it’s functionality.

    1. If our billing cycle finishes every 13th and I cancel it right now (26th), will our data be available for the rest of the cycle? Or will we get a refund? If not, I guess the more advisable would be to pause billing on the 12th next month, am I right?

    a) Correct – I would make your move once the billing cycle is complete. There really isn’t a system in place to refund for unused time on a monthly account.

    Justin - Technical Zen Master answered
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      Thanks, Justin. I think we will go for the downgrade the day before our cycle ends (on December 12th if I am not wrong).

      By the way, this is the article where I got the information from 

      http://help.surveygizmo.com/help/article/link/billing-frequency

      I think that the explanation may be misleading, as it explicitly refers to “pause billing”, which is different from what you just explained.

      Regards

      consejoevaluacion389277 answered
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