[Solved] Participants in my survey are not able to see questions – why is this?


Hi there,

A number of participants have contacted me and indicated that they cannot see the radio buttons under questions or they are just seeing a blank page and s are not completing responses. Can you please advise?



Sarah Jane Elliffe351818 asked

    Best answer


    Hi Sarah,

    It might be a web browser issue. Do you have “Use Default Browser Icons for Radio Buttons and Checkboxes” checked? (Style > Customize Theme > Options > Question Options) I almost always have it checked in order to avoid such issues.

    – Amanda

    Amanda Pelliccione answered


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