We have sent out a survey via postal asking residents to type in a link to complete a survey. A number of residents are phoning in experiencing problems with the survey. We are getting error messages mainly with users of Firefox. Is there a setting we can change, or can you advise why this is?
I am pretty sure there aren’t any known issues that would cause errors in Firefox. You will need to give more information about what kind of errors people are getting before anyone can provide much help.
With no other information to go on, my first guess based on my experience with users typing in survey URLs is that some or all of it is probably people making typos in the URL. If you are going to ask people to type in a link, you really should look at using one of the link shortening services (like goo.gl, bitly, tinyurl, etc)