partially completed still counting in quotas

0

my partially deleted responses are not deleting and are still counting in my quotas.

Mary L (Moderator) answered
    1

    Our team has experienced deleted responses coming back to life, so what we typically do now is disqualify the responses we do not want to use first, and then as step 2 we go on to delete them. To do this:

    Start by navigating to the “Results” tab and select “Individual Responses”:

    This way even if responses become un-deleted by error, they will no longer count toward your quota because they are now accounted for as “Disqualified” rather than “Complete Responses”.  I hope this helps!

    Mary L (Moderator) answered
      0
      Lola Gill 6.78K Rep.

      Are these responses Partial status or Deleted status? Perhaps you can include some more info in your post? This should help other users in the community forum provide some suggestions.

      The SG documentation touches on how quotas work with regard to response status like Partial, etc.:

      https://help.surveygizmo.com/help/survey-quotas#how-do-quotas-work-

      I hope this helps!

      Lola Gill answered
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