Have paid invoice in June but Account set as FREE so cant even contact SG by email


Hey Guys 

This is a question about my account im hoping someone can help with.

I have a paid for plan $300 a year paid in June for the year ahead but cant access any of the paid features including contacting SG as you have to pay to be able to email them. My account status is showing as FREE. This kinda sucks as not allowing anyone to speak to them to deal with an account mess is ridiculous. Anyone have any advice or means of contacting them 

Community Admin answered

    Hi Darren,

    I opened a ticket with you and will loop in our billing team to get this issue addressed!

    Bri Hillmer
    Documentation Coordinator
    SurveyGizmo Customer Experience Team

    Community Admin answered

      Thanks for posting to the Community Forum.  Unfortunately, none of the other SurveyGizmo users in the forum will be able to help you with this question so I have flagged your posting for the attention of SurveyGizmo Support.

      If you want, you can contact them yourself.  Review the documentation for details – https://help.surveygizmo.com/help/surveygizmo-support-hours

      Jim W (Moderator) answered


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