Page Timer Not Working Properly on Mobile


Hi, the page timer doesn’t seem to be working properly on mobile. My page is set to redirect respondents to the next page after 25 seconds, but on mobile, they are redirected after 5 seconds. This isn’t a problem when the quiz is done on the computer. Is this a problem with how I built the survey or a technical issue? 

Please help!

Account type: Basic


Dominic Sharpe answered

    It may be an issue with how the survey is created.

    The page timer works on a per page basis (the pages as they are set up on the Build screen). The tricky thing here is that on mobile devices you see one question at a time.

    If you have 5 questions on a page on the Build screen, these 5 would be shown one at a time on mobile (it would appear as if it’s 5 mobile pages, but in reality it is just one page).

    I am not sure if this is what is causing your issue, but it is something to consider.

    Dominic Sharpe answered


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