‘thank you page’ not displaying


When submitting surveys respondents don’t see the ‘thank you page’ and therefore surveys are not submitting properly. I can’t work out why it’s not showing as it’s in the ‘build’ – any ideas?

Rebecca answered
    • Any actions on the pages before so it might get “skipped” or the participant gets redirected?


    I am having a similar issue. When I go through the survey using the ‘Preview’ mode – everything looks fine. When I go through the survey in ‘Test’ mode – the page goes blank instead of showing the Thank You Page. Any tips?

    Rebecca answered

      Does the Thank You page have text on it? Maybe the default text element that is typically on the Thank You page was deleted? If the page has nothing on it, it would not display.

      Hope this helps!

      Dominic Sharpe answered


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