Open Text responses not showing, but collapse box is unchecked


The report system seems unstable. My report options has this unchecked, but I’m not seeing my open text responses in the report. They were there last week, but not this week. I have tried to get the open text to appear by checking and unchecking the box, but no luck. Ideas?Open Text Collapse Open Text Response Tables

Lola Gill answered
    Lola Gill 6.99K Rep.

    I know there was a slowdown with reports in the past day – perhaps that could be related to what you are seeing?

    Sometimes the the report just needs a reload to get things kick-started again. Are you still seeing the same problem? If so, you might consider reaching out to SG Support (in case this is something specific to your survey/report).

    You can reach SG via live chat or email.

    Hope this helps!

    Lola Gill answered


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