I exported the excel (.csv) file and when I opened it I noticed that responses were cut off. I did not set any min or max values as to let the respondent write as much as they wanted.
Why does it cut off in the export file and am I able to get the full responses back or are they lost? =/
Hmmm, does the ‘x’ characters refer to a specific character count? Since I’m not able to see/troubleshoot your survey it’s a little difficult to say what might be happening.
You might consider reaching out to SurveyGizmo Support if you haven’t resolved this yet on your end:
I am seeing after x number of characters. I also tried exporting it in a word file and the same thing happened.
Are you seeing this cut off for all responses? If so, is it happening at a certain place every time (for example, after 100 characters)?
I don’t think this is a data loss issue, more likely it is a display problem in the excel file – I’d be curious if you are seeing any patterns.