We have one user who is complaining that she cannot complete the survey because the answer fields are grayed out. Is this a firewall issue? Some other issue? How can we help her complete the survey?
I cannot recreate the problem as it doesn’t happen on my computer.
Any help is very much appreciated! Thank you!
Hey Sarah, you’ll probably want to courteously ask her for a screenshot of the issue, and then what browser (and version #) and operating system she is using to view the survey. Also would be helpful to know if she is using any sort of add-ins on her browser (some add-ins can block certain elements).
It’s likely a local issue and knowing those things will help you diagnose what it might be.