[Solved] One user cannot input answers into the survey. Answer fields are grayed out for her.

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We have one user who is complaining that she cannot complete the survey because the answer fields are grayed out. Is this a firewall issue? Some other issue? How can we help her complete the survey?

I cannot recreate the problem as it doesn’t happen on my computer.

Any help is very much appreciated! Thank you!

 

Sarah Demetral

Sarah Demetra asked

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    Hey Sarah, you’ll probably want to courteously ask her for a screenshot of the issue, and then what browser (and version #) and operating system she is using to view the survey. Also would be helpful to know if she is using any sort of add-ins on her browser (some add-ins can block certain elements).

    It’s likely a local issue and knowing those things will help you diagnose what it might be.

    Nick Wicks answered
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