offline surveys missing data when uploaded


When someone takes one of our surveys online the ‘new survey has been received’ email notifications i set up include the answers.
But our guests use the offline survey (most of them as we don’t have WiFi in our safari lodges) when the surveys are uploaded the notifications are sent to us in head office, but blank. the merge codes don’t work.

Can you help me with this. Ive been working on this for many weeks and i simply cannot get it to work

Dominic Sharpe answered
    IS 2.21K Rep.

    If you are doing bulk uploads anyway, could you maybe get what you need from a csv data export?

    Results -> Exports

    New Export -> CSV/Excel (choose desired options)

    Customize Report

    Filter use relative days in “Only show responses collected between” (for example, start date of -1 days)

    Share (either record the sharing link, or have scheduled delivery or both)



    IS answered

      I think the issue here is that Email Notifications are not a compatible feature with Offline surveys. The two features were not designed to work in tandem.

      You will see Send Email Action as one of the not supported features here:

      I’m not sure what options are available to work around this limitation, but it would likely involve doing something custom. You might consider checking in with SurveyGizmo’s Programming Services Team:

      Dominic Sharpe answered


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