Why are my number of responses in my overall quota different than my number of responses in my segmented quotas?

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I have a survey in the field right now with an overall quota of 226. The segmented quotas are broken into about 15 or so different segments – some with a segmented quota of 15, 12, 10, etc etc to equal 226. The total responses right now is 223, however when I add up the total responses in the segmented quotas, I get a much lower number of 98.

Help please!

Dominic Sharpe answered
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    This is probably something that you will need to have SG Support take a look into as it’s likely something specific to the Segmented quota rules.

    As other SG users(like yourself) that post in the Community forum don’t have access to your survey, we can only speculate as to what might be the trouble. If I had to guess, I would think that the segmented quotas might not capture all the possible instances that are being met by the overall quotas (again, just a guess).

    You can reach SG Support via live chat or email.

    Hope this is helpful!

    Dominic Sharpe answered
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