I am using the professional package which states that I’m only allowed to have 1 user however I have been able to use 2. Is this possible?Number of users allowed on Professional Package
What you are seeing is a result of you having an older version of the Pro Plan with a grandfathered user structure (the current pro plan is indeed limited to 1 user – 2 users for an annual account).
The best way to determine the amount of users that your specific plan has access to is to navigate to the User Page under Account > User Management.
Once on the user screen, you will see the number of users currently used out of the possible users allowed for your account (bottom left).
I hope this helps!
David – SurveyExplorer