[Solved] number of users allowed on Professional Packages?


I am using the professional package which states that I’m only allowed to have 1 user however I have been able to use 2. Is this possible?Number of users allowed on Professional Package

Paul Jackson166736 asked

    Best answer


    Hi Paul,

    What you are seeing is a result of you having an older version of the Pro Plan with a grandfathered user structure (the current pro plan is indeed limited to 1 user – 2 users for an annual account).

    The best way to determine the amount of users that your specific plan has access to is to navigate to the User Page under Account > User Management.

    Once on the user screen, you will see the number of users currently used out of the possible users allowed for your account (bottom left).

    I hope this helps!

    David – SurveyExplorer

    Admin - SurveyGizmo answered

      Hi David


      Yes that is very helpful thanks!

      Paul Jackson166736 answered


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