[Solved] NPS Scoring

0

I dont know what category to put this under but why does your nps scoring description not outline what a score of 8 is?

https://www.surveygizmo.com/survey-examples/net-promotor-score-nps-guide/

 

also why is your scoring different the standard scoring of nps?

https://www.netpromoter.com/know/

Chris Grimm176829 asked

    Best answer

    0

    Hey Chris,

     

    I am pretty certain an 8 is considered a “Passive” response. This means that this respondent isn’t included in the calculation for your score.

     

    This document on NPS helps explain how SurveyGizmo calculates their NPS question:

     

    http://help.surveygizmo.com/help/article/link/net-promoter-score

     

    It seems to be the same as what is described in this link:

     

    https://www.netpromoter.com/know/

     

    I hope this is helpful to you.

     

    Thanks,

     

    Cliff

    Cliff McGrupp answered
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