[Solved] Not started but unable to complete survey


We’ve had two individuals who have clicked on a link to start a survey, and accidentally clicked away from the page. When they try to go back in, the system tells them they have already completed the survey. Clearing history/cache doesn’t resolve this issue.

How can we update the link/system so these two individuals can participate? Thanks!

Belinda Huang asked

    Best answer

    Lola Gill 6.99K Rep.

    It sounds like you have dome form of duplicate protection enabled on your survey –¬†either cookie based or IP based protection.

    You can check this under the Advanced > Response Settings page when editing your survey.


    Lola Gill answered

      Thanks, I’ll give that a look.

      Belinda Huang answered


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