[Solved] Not started but unable to complete survey

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We’ve had two individuals who have clicked on a link to start a survey, and accidentally clicked away from the page. When they try to go back in, the system tells them they have already completed the survey. Clearing history/cache doesn’t resolve this issue.

How can we update the link/system so these two individuals can participate? Thanks!

Belinda Huang asked

    Best answer

    0
    Lola Gill 6.93K Rep.

    It sounds like you have dome form of duplicate protection enabled on your survey –¬†either cookie based or IP based protection.

    You can check this under the Advanced > Response Settings page when editing your survey.

    Cheers!

    Lola Gill answered
      0

      Thanks, I’ll give that a look.

      Belinda Huang answered
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