Not all survey data downloading to CSV/Excel


Several survey questions (and the accompanying response data) are not exporting to CSV/Excel. I went to the export settings and all questions are “checked” to download, but no data populates. I also confirmed that these questions were answered by looking at the individual responses. 



Caryn Ellis asked

    My first step in trouble-shooting this problem would be to check the FILTER settings in the EXPORT.

    There is a video in the Documentation section that might be useful if you need details – watch-a-video

    Jim Wetherill answered

      Thanks for the prompt response. I checked the Filter settings again and there is nothing to indicate why these particular questions would be excluded from an export. 

      Caryn Ellis answered


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