Why are all multiple choice question options showing in the report in SG, but not in the Word export?



I have a request for the report to show all question options, whether anyone selected the option or not, in the Word export. I’ve made sure all the check boxes under Answers in the Options tab are not selected and the report preview in SG is showing all the options. However, when I export the report to Word only the answer options with responses are being pulled in.

Does anyone know why this is? Am I doing something wrong?


Lola Gill answered
    Lola Gill 6.99K Rep.

    If you want all answer options presented in the report and in the export, the following checkbox will need to be checked:

    When I have this checked, my export to Word shows all the answer options regardless of whether they all have answers.

    Hope this helps clarify!

    Lola Gill answered


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