Moving questions in survey while it is open


We have just realized that in our survey, some questions in one section are a bit out of order. We would like to shuffle the question order but are worried, since the survey is open and responses are being received. The reviewers using the survey are suffering fatigue as they have to move around the reference document in order to answer the questions. 


The questions are in groups of three per issue (identify if the reference document cites the particular issue, share an example and sometimes, categorize the example. These three go together for each issue. 


There are no responses in these questions that are piped forward but some questions within the three grouped issue only open depending on the previous response. 


Is it safe to do this resorting while the survey is receiving responses?  Appreciate feedback…. 

Dominic Sharpe answered

    SurveyGizmo has some best practices listed for editing live surveys here:

    It sounds like the questions that are out of order in your case are on a single page, which probably makes this a little simpler.

    Without seeing how your survey is constructed, I think the best course of action would be to close the survey temporarily to make the edits and the re-opening.

    If you leave the survey open and make the changes, you run the risk of respondents accessing your survey in the midst of you editing, which could result in them getting an order in between what you currently have and the correct order while you move the questions one by one (depending on how actively respondents are taking the survey).

    It may be a good idea to touch base with SurveyGizmo Support about this as they will be able to advise based on the specifics of your survey:

    I hope this helps!

    Dominic Sharpe answered


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